{"id":41191,"date":"2025-04-18T09:50:51","date_gmt":"2025-04-18T08:50:51","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/faq-nwp\/"},"modified":"2025-08-04T15:02:26","modified_gmt":"2025-08-04T14:02:26","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/it\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;0px||0px|||&#8221; custom_padding_tablet=&#8221;0px||0px|&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;on&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row padding_mobile=&#8221;on&#8221; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding_tablet=&#8221;60px||70px|&#8221; custom_padding_phone=&#8221;&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;Open Sans|on|||&#8221; text_text_color=&#8221;#222222&#8243; text_font_size=&#8221;5em&#8221; text_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;950px&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Troubleshooting<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Here you will find the most frequently experienced problems about the features and intended use of the NightWatch+.<\/p>\n<p>NightWatch+ is a Class IIa medical device under the Medical Device Regulation 2017\/745 designed to detect nocturnal epileptic motor seizures of people with epilepsy 4 years and older. Read the user <a href=\"\/nightwatchplus_manual_bundel1\/\" target=\"_blank\" rel=\"noopener\">manual<\/a> carefully before first use.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;0px||50px||false|false&#8221; custom_padding_tablet=&#8221;0px||0px|&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding_tablet=&#8221;90px||0px|&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;How to customise the elastic strap of the sensor&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;ElasticBand&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">The strap may need replacement or may not have been set up correctly.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/>\n<\/strong>The strap must be set up correctly to wear NightWatch+ comfortably and make sure the sensors can continuously track the heart rate and movement during use. If the sensor is too tight or too loose, you may need to adjust the setup. The strap may need replacement.<br \/>\n<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong><span style=\"color: #000000;\">Proposed solutions<\/span><br \/>\n<\/strong>Please follow the instructions in the video below on how to set up the strap.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"NightWatch+ Seizer Detection | Troubleshooting - Adjusting the sensor strap\" src=\"https:\/\/player.vimeo.com\/video\/1078626948?h=bec32ef745&amp;dnt=1&amp;app_id=122963\" width=\"1080\" height=\"608\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;The NightWatch+ alarm station is out of range of the sensor&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;OutOfRange&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">If the alarm station is unable to establish communication with the sensor for a duration exceeding 2 minutes, an audible alert will be triggered (a falling melody of three beeps).<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>The maximum communication distance between the sensor and the alarm station is typically 15 meters but depends on the construction of the building. When the alarm station fails to communicate with the sensor for more than 2 minutes, the alarm station will warn the user by emitting a falling melody of three beeps.<\/span><br \/><span style=\"color: #000000;\"><br \/>If the alarm only occurs accidentally during the night, a possible cause could be that the person wearing the sensor is completely covering the sensor with their body, which may decrease its range.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Make sure that the sensor is switched ON.<\/span><\/li>\n<li><span style=\"color: #000000;\">Position the alarm station closer to the location where the sensor is worn. Also, moving the alarm station to a location that is not close to a wall may increase its reach.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;NightWatch+ is giving an epilepsy alarm but there is no seizure&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;FalseAlarms&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">NightWatch+ may produce some false alarms. This is an epilepsy alarm, while no seizures seem to be taking place. Click the play button below to hear what the epilepsy alarm sounds like.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_epilepsy-alarm\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\">\n<p><span style=\"color: #000000;\"><strong>Analysis<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Most NightWatch+ users occasionally experience false alarms. NightWatch+ may detect short-lived seizures, which are visually unnoticeable during the time the caregiver arrives. Other false alarms may be caused by strong heart rate fluctuations during sleep or rhythmic movements during sleep, such as scratching. The rate of false alarms may change over the year. <\/span><\/p>\n<\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">If you are not sure if an alarm was false, we advise using the NightWatch Portal to gain more insight into the reasons for the alarm.<\/span><\/li>\n<li><span style=\"color: #000000;\">If you are not sure if the alarm was false or perhaps it was a minor seizure, you could consider making a video recording to verify.<\/span><\/li>\n<li><span style=\"color: #000000;\">If false alarms are triggered by movement, try to wear the sensor around the least dominant arm.<\/span><\/li>\n<li><span style=\"color: #000000;\">When in doubt, you could always email your portal graph and question to <\/span> <a href=\"mailto:info@nightwatchepilepsy.com\" target=\"_blank\" rel=\"noopener\">info@nightwatchepilepsy.com<\/a><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">How to use the NightWatch Portal<\/a><\/strong><\/li>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;NightWatch+ does not track a heart rate&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;HeartRate&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">The orange technical alarm light is flashing and the alarm station sounds a monotone melody of three beeps. Click the play button below to hear what this technical alarm sounds like.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_start-use-and-bad-signal\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\">\n<p><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>Each time, after disconnecting the sensor from the charger, the alarm station indicates that the system has started and no heart rate has been tracked yet by emitting a monotone melody of three beeps. This alarm sound will stop as soon as a heart rate has been tracked. A green light on the alarm station indicates that a heart rate has been reliably tracked.<\/span><\/p>\n<p><span style=\"color: #000000;\">NightWatch+ tracks heart rate and movement to detect seizures. The reliability of the heart rate tracking may vary depending on the wearer\u2019s movements. The wearer may have removed the sensor or may be lying on it during sleep. When the sensor cannot find a heart rate or does not track the heart rate and movement for over 2 minutes, the alarm station will alert the user.<\/span><\/p>\n<\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong>Test if your NightWatch+ functions correctly by performing a <a href=\"\/troubleshooting\/#SelfTest\" onclick=\"$.expandFaqItem('#SelfTest', 0)\">self-test <\/a>following the video. If your sensor fails to measure the heart rate or loses track of the heart rate during the night, try the following:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Experiment with setting the strap a little bit tighter.<\/span><\/li>\n<li><span style=\"color: #000000;\">Make sure the sensor is positioned on the biceps, not on the side of the arm, to avoid lying on it.<\/span><\/li>\n<li><span style=\"color: #000000;\">Clean the green LEDs on the sensor regularly with an alcohol wipe.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"\/troubleshooting\/#SelfTest\" onclick=\"$.expandFaqItem('#SelfTest', 0)\"><strong>How to perform a self-test<\/strong><\/a><strong><\/strong><\/li>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;NightWatch+ has not detected a seizure&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;MissedSeizure&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">There was no epilepsy alarm during a seizure.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>Since seizure characteristics may differ from person to person, it is possible that NightWatch+ does not detect all seizures. NightWatch+ is optimised to detect as many nocturnal epileptic motor seizures as possible. These are seizures that result in stiffening or spasms of the muscles of the limbs or\/and changes in heart rate. Other seizure types, such as absence seizures, will not be detected by NightWatch+.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">We advise you to connect NightWatch+ to the NightWatch Portal. This may provide more insight into the reason why seizures were missed.<\/span><\/li>\n<li><span style=\"color: #000000;\">You can ask our support team for assistance by emailing your portal graph and question to <\/span><a href=\"mailto:info@nightwatchepilepsy.com.\" target=\"_blank\" rel=\"noopener\">info@nightwatchepilepsy.com<\/a><\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">How to use the NightWatch Portal<\/a><\/strong><span style=\"color: #000000;\"><strong><br \/><\/strong><\/span><\/li>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;The battery low alarm occurs while the sensor has been charged&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;LowBattery&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;|||20px||&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">The blue battery light and orange technical alarm light flash while the alarm station emits a rising melody of three beeps. Click the play button below to hear what this technical alarm sounds like.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_battery-low\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>In normal use, the capacity of the battery should be well sufficient to last all night. If the sensor is not sufficient or if it is not correctly charged during the daytime, it will raise an alarm when the battery level is close to empty.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Charge the sensor at least 2 hours before use.<\/span><\/li>\n<li><span style=\"color: #000000;\">Make sure the sensor is switched ON when charging.<\/span><\/li>\n<li><span style=\"color: #000000;\">We advise keeping the sensor connected to the charger when not using NightWatch+. This ensures that NightWatch+ is always fully charged and ready to be used. The sensor is protected against overcharging so it can safely be connected to the charger all day.<\/span><\/li>\n<li><span style=\"color: #000000;\">Do not fully drain the battery for a longer period (&gt;3 months) without recharging since this may shorten the battery life.<\/span><\/li>\n<li><span style=\"color: #000000;\">Storage temperatures above 25\u00b0C will increase the rate of self-discharge, reducing the available capacity of the battery.<\/span><\/li>\n<li><span style=\"color: #000000;\">For best battery life, avoid charging the sensor in a hot environment like putting it on a radiator or in direct sunlight.<\/span><\/li>\n<li><span style=\"color: #000000;\">Replace the sensor when a low battery alarm occurs frequently within 12 hours after a full charge.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;The NightWatch+ alarm station has lost connection with the sensor&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;LostConnection&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">If the alarm station is unable to establish communication with the sensor for a duration exceeding 2 minutes, the alarm station emits a falling melody of three beeps. Click the play button below to hear what this technical alarm sounds like.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_connection-lost\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>First, make sure the sensor is switched ON and that it is in close range of the alarm station. If the problem remains, your sensor may need to pair again with the alarm station. If in doubt, please first check \u201c<a href=\"\/troubleshooting\/#OutOfRange\" onclick=\"$.expandFaqItem('#OutOfRange', 0)\">The NightWatch+ alarm station is out of range of the sensor<\/a>\u201d.\u00a0<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong><\/span><span style=\"color: #000000;\">Please follow the instructions in the video below to reconnect the sensor to the alarm station or follow these steps:<\/span><\/p>\n<p><span style=\"color: #000000;\">Step 1. Power the alarm station so that it starts up.<br \/><\/span><span style=\"color: #000000;\">Step 2. Disconnect the sensor from the charger and switch it subsequently from OFF to ON (3 times).<br \/><\/span><span style=\"color: #000000;\">Step 3. Within 30 seconds of performing step 2, throw the sensor <strong>three times<\/strong> up in the air approx. 1.5 meter high and catch it again.<br \/><\/span><span style=\"color: #000000;\">Step 4. Reconnect the sensor to the charger.<br \/><\/span><span style=\"color: #000000;\">Step 5. Press and hold both volume buttons on the alarm station for at least 15 seconds. After this, the sensor should be reconnected.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"NightWatch+ Seizure Detection | Troubleshooting - Pairing video\" src=\"https:\/\/player.vimeo.com\/video\/1078615998?h=8641249293&amp;dnt=1&amp;app_id=122963\" width=\"1080\" height=\"675\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe><\/p>\n<p><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/p>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Skin irritation after wearing the sensor&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;SkinIrritation&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Skin irritation, rash, red spots, imprinting, or itching where the NightWatch+ sensor is worn.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>Some people experience skin irritation from wearing a device directly on the skin for long periods of time. This can also occur with NightWatch+.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong>For most people with skin irritations after wearing NightWatch+, the following measures may provide relief:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Regularly change the arm where NightWatch+ is worn.<\/span><\/li>\n<li><span style=\"color: #000000;\">Make sure the bottom of the NightWatch+ is clean and free of a buildup of bacteria by cleaning it with a damp cloth and a disinfectant.<\/span><\/li>\n<li><span style=\"color: #000000;\">Use the provided comfort patches on the sensor that will reduce symptoms in &gt;95% of all cases. These patches should be changed regularly, about every month. A set of 3 comfort patches is provided with the device, new comfort patches can be ordered.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"color: #000000;\"><\/span><strong><a href=\"\/order-parts-nwp\/\" target=\"_blank\" rel=\"noopener\">Order skin patches<\/a><\/strong><span style=\"color: #000000;\"><strong><br \/><\/strong><\/span><\/li>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><br \/><a href=\"https:\/\/nightwatchepilepsy.com\/contact\/\" style=\"color: #0000ff;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2024\/06\/NightWatch_patch_skin-irritation.png\" width=\"150\" height=\"205\" alt=\"\" class=\"wp-image-34961 alignnone size-medium\" style=\"float: right;\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How to start using the NightWatch Portal&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;OnlinePortal&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">With the NightWatch Portal, you can read the measurements that NightWatch+ has tracked. This can give insight into how your NightWatch+ works and why it alerts.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Note<\/strong>: NightWatch Portal data should not be used to diagnose. Users should consult their neurologist.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>To use the NightWatch Portal, your alarm station must be continuously connected to the internet during use.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Ensure your NightWatch+ alarm station is connected to the internet using a LAN cable. If you do not have a LAN connection, see the <a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">manual<\/a> for suggestions.<\/span><\/li>\n<li><span style=\"color: #000000;\">If your NightWatch+ is connected correctly, the blue internet light should be continuously on.<\/span><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2025\/04\/NightWatch_Alarm-station_Troubleshooting_Portal.svg\" width=\"300\" height=\"300\" alt=\"\" class=\"wp-image-41641 alignnone size-medium\" \/><\/li>\n<li><span style=\"color: #000000;\">After your first recording, go to<\/span> <a href=\"https:\/\/portal.nightwatchepilepsy.com\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.nightwatchepilepsy.com<\/a> <span style=\"color: #000000;\">and log in to see your data.<\/span><\/li>\n<li><span style=\"color: #000000;\">See the<\/span> <a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">portal manual<\/a> <span style=\"color: #000000;\">on how to log in and how to read the NightWatch Portal.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">NightWatch Portal manual<\/a><\/strong><\/li>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I don&#8217;t see any data in the NightWatch Portal&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;NoData&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\"><span style=\"color: #000000;\">The NightWatch Portal should show the recorded data after each night.<\/span><\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>The NightWatch Portal only receives data from your NightWatch+ when it is connected to the internet during use. Data may be missing if the internet connection is lost during the night. <strong><br \/><\/strong><\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">If your data portal is empty, please check if your NightWatch+ alarm station shows the blue internet light continuously on indicating a correct connection to the internet. If not, see how to connect to the portal.<\/span><\/li>\n<li><span style=\"color: #000000;\">If parts of the data are missing your internet connection may be unstable. Check the connection regularly.<\/span><\/li>\n<li><span style=\"color: #000000;\">If you cannot reach the portal login screen at<\/span> <a href=\"https:\/\/portal.nightwatchepilepsy.com\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.nightwatchepilepsy.com<\/a><span style=\"color: #000000;\">, the server may be down. In most cases, the server will be back up shortly.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Test your NightWatch+&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#f1f3fb&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#f1f3fb&#8221; icon_color=&#8221;#000000&#8243; open_icon_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; module_id=&#8221;SelfTest&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Open Sans|on|||&#8221; title_font_size=&#8221;16px&#8221; body_font=&#8221;Open Sans||||&#8221; body_text_color=&#8221;#666666&#8243; body_line_height=&#8221;1.6em&#8221; background_color=&#8221;#FFFFFF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;18&#8243; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_toggle_icon=&#8221;font-size:20px;||&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#f7f7f7&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f7f7f7&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">How to perform a test to see if your NightWatch+ is functioning correctly.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analysis<br \/><\/strong>If you\u2019re unsure whether your NightWatch+ functions correctly, you can perform a self-test.<strong><br \/><\/strong><\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Proposed solutions<br \/><\/strong>Follow the instructions in the video below to perform a self-test.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"NightWatch+ Seizure Detection | Troubleshooting - Selftest video\" src=\"https:\/\/player.vimeo.com\/video\/1078616027?h=f26b019d4a&amp;dnt=1&amp;app_id=122963\" width=\"1080\" height=\"608\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe><\/p>\n<p><span style=\"color: #000000;\">If you\u2019re in doubt whether your NightWatch+ is functioning as expected , or if you have questions about the functioning, please make a video of the problem and <a href=\"https:\/\/forms.nightwatchepilepsy.com\/form-6846506\/en-support-form-nw\" target=\"_blank\" rel=\"noopener\">upload the video here<\/a><\/span>.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact NightWatch Support Team<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TroubleshootingHere you will find the most frequently experienced problems about the features and intended use of the NightWatch+. NightWatch+ is a Class IIa medical device under the Medical Device Regulation 2017\/745 designed to detect nocturnal epileptic motor seizures of people with epilepsy 4 years and older. Read the user manual carefully before first use. The [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":39751,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph --><p> [ultimate-faqs] <\/p><!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-41191","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting | NightWatch+ Seizure Detection<\/title>\n<meta name=\"description\" content=\"Here you will find the most frequently experienced problems about the features and intended use of the NightWatch+.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nightwatchepilepsy.com\/it\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting | NightWatch+ Seizure Detection\" \/>\n<meta property=\"og:description\" content=\"Here you will find the most frequently experienced problems about the features and intended use of the NightWatch+.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nightwatchepilepsy.com\/it\/troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"NightWatch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EpilepsySeizureDetectionEN\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-04T14:02:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2022\/02\/NightWatch_basisstationarmmodule.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Frequently asked questions | NightWatch Epilepsy Seizure Detection\" \/>\n<meta name=\"twitter:description\" content=\"We are happy to help you with any questions you may have regarding epileptic seizure detection. 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