{"id":41206,"date":"2025-04-18T09:50:51","date_gmt":"2025-04-18T08:50:51","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/faq-nwp\/"},"modified":"2025-08-04T15:15:52","modified_gmt":"2025-08-04T14:15:52","slug":"resoudre-les-problemes","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/fr\/resoudre-les-problemes\/","title":{"rendered":"R\u00e9soudre les probl\u00e8mes"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px|\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb padding_mobile=\u00a0\u00bbon\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row padding_mobile=\u00a0\u00bbon\u00a0\u00bb column_padding_mobile=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb admin_label=\u00a0\u00bbRow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb60px||70px|\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb text_text_color=\u00a0\u00bb#222222&Prime; text_font_size=\u00a0\u00bb5em\u00a0\u00bb text_line_height=\u00a0\u00bb1.2em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width=\u00a0\u00bb950px\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb40px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>R\u00e9soudre les probl\u00e8mes<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vous trouverez ici les probl\u00e8mes les plus fr\u00e9quents concernant les caract\u00e9ristiques et l&rsquo;utilisation pr\u00e9vue de la NightWatch+.<\/p>\n<p>NightWatch+ est un dispositif m\u00e9dical de classe IIa en vertu du r\u00e8glement sur les dispositifs m\u00e9dicaux 2017\/745 con\u00e7ue pour d\u00e9tecter les crises \u00e9pileptiques motrices nocturnes des personnes \u00e9pileptiques \u00e2g\u00e9es de 4 ans et plus. Lire attentivement le <a href=\"\/nightwatchplus_manual_bundel1\/\" target=\"_blank\" rel=\"noopener\">manuel<\/a> d&rsquo;utilisation avant la premi\u00e8re utilisation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb0px||50px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||0px|\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_padding_mobile=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb admin_label=\u00a0\u00bbRow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb90px||0px|\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment personnaliser la bande \u00e9lastique du capteur ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbBandeElastique\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Il se peut que la bande \u00a0doive \u00eatre remplac\u00e9e ou qu&rsquo;elle n&rsquo;ait pas \u00e9t\u00e9 r\u00e9gl\u00e9e correctement.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>La bande doit \u00eatre r\u00e9gl\u00e9e correctement pour que la NightWatch+ soit confortable et que les capteurs puissent suivre en permanence la fr\u00e9quence cardiaque et les mouvements pendant l&rsquo;utilisation. Si le capteur est trop serr\u00e9 ou trop l\u00e2che, vous devrez peut-\u00eatre ajuster la configuration. Il se peut que la bande doive \u00eatre remplac\u00e9e.<br \/><\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong><span style=\"color: #000000;\">Solutions propos\u00e9es<\/span><br \/><\/strong>Veuillez suivre les instructions de la vid\u00e9o ci-dessous pour configurer la bande.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"NightWatch+ D\u00e9tection des crises | Ajustement de la bande \u00e9lastique\" src=\"https:\/\/player.vimeo.com\/video\/1084197869?h=f10032e7fc&amp;dnt=1&amp;app_id=122963\" width=\"1080\" height=\"608\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLa station d&rsquo;alarme NightWatch+ est hors de port\u00e9e du capteur\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbHorsDePortee\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Si la station d&rsquo;alarme ne parvient pas \u00e0 \u00e9tablir la communication avec le capteur pendant une dur\u00e9e sup\u00e9rieure \u00e0 2 minutes, une alerte sonore est d\u00e9clench\u00e9e (m\u00e9lodie descendante de trois bips).<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>La distance maximale de communication entre le capteur et la station d&rsquo;alarme est g\u00e9n\u00e9ralement de 15 m\u00e8tres, mais elle d\u00e9pend de la construction du b\u00e2timent. Lorsque la station d&rsquo;alarme ne parvient pas \u00e0 communiquer avec le capteur pendant plus de 2 minutes, elle avertit l&rsquo;utilisateur en \u00e9mettant une m\u00e9lodie descendante de trois bips.<\/span><br \/><span style=\"color: #000000;\"><br \/>Si l&rsquo;alarme ne se d\u00e9clenche qu&rsquo;accidentellement pendant la nuit, une cause possible est que la personne qui porte le capteur le recouvre compl\u00e8tement avec son corps, ce qui peut r\u00e9duire sa port\u00e9e.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Assurez-vous que le capteur est allum\u00e9.<\/span><\/li>\n<li><span style=\"color: #000000;\">Placez la station d&rsquo;alarme plus pr\u00e8s de l&rsquo;endroit o\u00f9 le capteur est port\u00e9. De m\u00eame, le fait de d\u00e9placer la station d&rsquo;alarme vers un endroit qui n&rsquo;est pas proche d&rsquo;un mur peut augmenter sa port\u00e9e.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbNightWatch+ \u00e9met une alarme d&rsquo;\u00e9pilepsie mais il n&rsquo;y a pas de crise\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbFaussesAlarmes\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">NightWatch+ peut produire de fausses alarmes. Il s&rsquo;agit d&rsquo;une alarme d&rsquo;\u00e9pilepsie, alors qu&rsquo;aucune crise ne semble se produire. Cliquez sur le bouton de lecture ci-dessous pour entendre le son de l&rsquo;alarme d&rsquo;\u00e9pilepsie.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_epilepsy-alarm\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\">\n<p><span style=\"color: #000000;\"><strong>Analyse<\/strong><\/span><br \/><span style=\"color: #000000;\">La plupart des utilisateurs de la NightWatch+ sont parfois confront\u00e9s \u00e0 de fausses alarmes. NightWatch+ peut d\u00e9tecter des crises d&rsquo;\u00e9pilepsie de courte dur\u00e9e, qui passent visuellement inaper\u00e7ues au moment o\u00f9 l&rsquo;aide-soignant arrive. D&rsquo;autres fausses alarmes peuvent \u00eatre provoqu\u00e9es par de fortes fluctuations du rythme cardiaque pendant le sommeil ou par des mouvements rythmiques pendant le sommeil, comme le fait de se gratter. Le taux de fausses alertes peut varier au cours de l&rsquo;ann\u00e9e. <\/span><\/p>\n<\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Si vous n&rsquo;\u00eates pas s\u00fbr(e) qu&rsquo;une alarme \u00e9tait fausse, nous vous conseillons d&rsquo;utiliser le portail NightWatch pour mieux comprendre les raisons de l&rsquo;alarme.<\/span><\/li>\n<li><span style=\"color: #000000;\">Si vous n&rsquo;\u00eates pas s\u00fbr(e) que l&rsquo;alarme \u00e9tait fausse ou qu&rsquo;il s&rsquo;agissait d&rsquo;une crise mineure, vous pouvez envisager de faire un enregistrement vid\u00e9o pour v\u00e9rifier.<\/span><\/li>\n<li><span style=\"color: #000000;\">Si les fausses alarmes sont d\u00e9clench\u00e9es par des mouvements, essayez de porter le capteur autour du bras le moins dominant.<\/span><\/li>\n<li><span style=\"color: #000000;\">En cas de doute, vous pouvez toujours envoyer votre graphique du portail et votre question par e-mail \u00e0 <\/span> <a href=\"mailto:info@nightwatch.fr\" target=\"_blank\" rel=\"noopener\">info@nightwatch.fr<\/a><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">Comment utiliser le portail NightWatch<\/a><\/strong><\/li>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLa NightWatch+ ne suit pas la fr\u00e9quence cardiaque\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbFrequenceCardiaque\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Le voyant orange de l&rsquo;alarme technique clignote et la station d&rsquo;alarme \u00e9met une m\u00e9lodie monotone de trois bips. Cliquez sur le bouton de lecture ci-dessous pour entendre le son de cette alarme technique.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_start-use-and-bad-signal\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\">\n<p><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>A chaque fois, apr\u00e8s avoir d\u00e9branch\u00e9 le capteur du chargeur, la station d&rsquo;alarme indique que le syst\u00e8me a d\u00e9marr\u00e9 et qu&rsquo;aucune fr\u00e9quence cardiaque n&rsquo;a encore \u00e9t\u00e9 enregistr\u00e9e en \u00e9mettant une m\u00e9lodie monotone de trois bips. Ce son s&rsquo;arr\u00eate d\u00e8s qu&rsquo;une fr\u00e9quence cardiaque a \u00e9t\u00e9 enregistr\u00e9e. Un voyant vert sur la station d&rsquo;alarme indique qu&rsquo;une fr\u00e9quence cardiaque a \u00e9t\u00e9 suivie de mani\u00e8re fiable.<\/span><\/p>\n<p><span style=\"color: #000000;\">NightWatch+ suit le rythme cardiaque et les mouvements pour d\u00e9tecter les crises d&rsquo;\u00e9pilepsie. La fiabilit\u00e9 du suivi de la fr\u00e9quence cardiaque peut varier en fonction des mouvements du porteur. Le porteur peut avoir retir\u00e9 le capteur ou s&rsquo;\u00eatre couch\u00e9 dessus pendant son sommeil. Lorsque le capteur ne trouve pas de fr\u00e9quence cardiaque ou ne suit pas la fr\u00e9quence cardiaque et les mouvements pendant plus de 2 minutes, la station d&rsquo;alarme avertit l&rsquo;utilisateur.<\/span><\/p>\n<\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong>V\u00e9rifiez que votre NightWatch+ fonctionne correctement en effectuant un <a href=\"\/fr\/resoudre-les-problemes\/#AutoTest\" onclick=\"$.expandFaqItem('#AutoTest', 0)\">autotest <\/a>en suivant la vid\u00e9o. Si votre capteur ne mesure pas la fr\u00e9quence cardiaque ou perd la trace de la fr\u00e9quence cardiaque pendant la nuit, essayez ce qui suit :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Essayez de serrer un peu plus la bande.<\/span><\/li>\n<li><span style=\"color: #000000;\">Veillez \u00e0 ce que le capteur soit positionn\u00e9 sur le biceps, et non sur le c\u00f4t\u00e9 du bras, afin d&rsquo;\u00e9viter de vous allonger dessus.<\/span><\/li>\n<li><span style=\"color: #000000;\">Nettoyez r\u00e9guli\u00e8rement les LED vertes du capteur avec une lingette imbib\u00e9e d&rsquo;alcool.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"\/fr\/resoudre-les-problemes\/#AutoTest\" onclick=\"$.expandFaqItem('#AutoTest', 0)\"><strong>Comment effectuer un autotest<\/strong><\/a><strong><\/strong><\/li>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbNightWatch+ n&rsquo;a pas d\u00e9tect\u00e9 de crise d&rsquo;\u00e9pilepsie\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbCriseManquee\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Il n&rsquo;y a pas eu d&rsquo;alarme \u00e9pileptique pendant une crise.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>Les caract\u00e9ristiques des crises pouvant varier d&rsquo;une personne \u00e0 l&rsquo;autre, il est possible que NightWatch+ ne d\u00e9tecte pas toutes les crises. La NightWatch+ est optimis\u00e9e pour d\u00e9tecter le plus grand nombre possible de crises \u00e9pileptiques nocturnes. Il s&rsquo;agit de crises qui se traduisent par un raidissement ou des spasmes des muscles des membres et\/ou des modifications du rythme cardiaque. D&rsquo;autres types de crises, telles que les crises d&rsquo;absence, ne seront pas d\u00e9tect\u00e9es par NightWatch+.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Nous vous conseillons de connecter NightWatch+ au portail NightWatch. Cela peut permettre de mieux comprendre la raison pour laquelle des crises ont \u00e9t\u00e9 manqu\u00e9es.<\/span><\/li>\n<li><span style=\"color: #000000;\">Vous pouvez demander de l&rsquo;aide \u00e0 notre \u00e9quipe d&rsquo;assistance en envoyant votre graphique de portail et votre question \u00e0 <\/span><a href=\"mailto:info@nightwatch.fr\" target=\"_blank\" rel=\"noopener\">info@nightwatch.fr<\/a><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">Comment utiliser le portail NightWatch<\/a><\/strong><span style=\"color: #000000;\"><strong><br \/><\/strong><\/span><\/li>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbL&rsquo;alarme de batterie faible se d\u00e9clenche lorsque le capteur a \u00e9t\u00e9 charg\u00e9\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbBatterieFaible\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb|||20px||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Le voyant bleu de la batterie et le voyant orange de l&rsquo;alarme technique clignotent tandis que la station d&rsquo;alarme \u00e9met une m\u00e9lodie ascendante de trois bips. Cliquez sur le bouton de lecture ci-dessous pour entendre le son de cette alarme technique.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_battery-low\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>En utilisation normale, la capacit\u00e9 de la batterie doit \u00eatre suffisante pour durer toute la nuit. Si le capteur n&rsquo;est pas suffisant ou s&rsquo;il n&rsquo;est pas correctement charg\u00e9 pendant la journ\u00e9e, il \u00e9mettra une alarme lorsque le niveau de la batterie sera presque vide.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Chargez le capteur au moins 2 heures avant de l&rsquo;utiliser.<\/span><\/li>\n<li><span style=\"color: #000000;\">Veillez \u00e0 ce que le capteur soit allum\u00e9 lors du chargement.<\/span><\/li>\n<li><span style=\"color: #000000;\">Nous conseillons de laisser le capteur connect\u00e9 au chargeur lorsque vous n&rsquo;utilisez pas NightWatch+. Cela permet de s&rsquo;assurer que<\/span><\/li>\n<li><span style=\"color: #000000;\">NightWatch+ est toujours compl\u00e8tement charg\u00e9e et pr\u00eate \u00e0 \u00eatre utilis\u00e9e. Le capteur est prot\u00e9g\u00e9 contre la surcharge et peut donc rester connect\u00e9 au chargeur toute la journ\u00e9e.<\/span><\/li>\n<li><span style=\"color: #000000;\">Ne videz pas compl\u00e8tement la batterie pendant une p\u00e9riode prolong\u00e9e (&gt;3 mois) sans la recharger, car cela pourrait r\u00e9duire sa dur\u00e9e de vie.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les temp\u00e9ratures de stockage sup\u00e9rieures \u00e0 25\u00b0C augmentent le taux d&rsquo;autod\u00e9charge, ce qui r\u00e9duit la capacit\u00e9 disponible de la batterie.<\/span><\/li>\n<li><span style=\"color: #000000;\">Pour une dur\u00e9e de vie optimale de la batterie, \u00e9vitez de charger le capteur dans un environnement chaud, par exemple en le pla\u00e7ant sur un radiateur ou \u00e0 la lumi\u00e8re directe du soleil.<\/span><\/li>\n<li><span style=\"color: #000000;\">Remplacez le capteur lorsqu&rsquo;une alarme de batterie faible se d\u00e9clenche fr\u00e9quemment dans les 12 heures suivant une charge compl\u00e8te.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLa station d&rsquo;alarme NightWatch+ a perdu la connexion avec le capteur\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbConnexionPerdue\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Si la station d&rsquo;alarme ne parvient pas \u00e0 \u00e9tablir la communication avec le capteur pendant une dur\u00e9e sup\u00e9rieure \u00e0 2 minutes, la station d&rsquo;alarme \u00e9met une m\u00e9lodie descendante de trois bips. Cliquez sur le bouton \u00ab\u00a0lecture\u00a0\u00bb ci-dessous pour entendre le son de cette alarme technique.<br \/><\/span><br \/><audio controls=\"controls\"><source src=\"\/nightwatch_connection-lost\/\" type=\"audio\/mpeg\" \/><\/audio><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>Tout d&rsquo;abord, assurez-vous que le capteur est allum\u00e9 et qu&rsquo;il se trouve \u00e0 proximit\u00e9 de la station d&rsquo;alarme. Si le probl\u00e8me persiste, il se peut que votre capteur doive \u00eatre \u00e0 nouveau appari\u00e9 \u00e0 la station d&rsquo;alarme. En cas de doute, v\u00e9rifiez d&rsquo;abord que \u201c<a href=\"\/fr\/resoudre-les-problemes\/#HorsDePortee\" onclick=\"$.expandFaqItem('#HorsDePortee', 0)\">La station d&rsquo;alarme NightWatch+ est hors de port\u00e9e du capteur<\/a>\u201d.\u00a0<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong><\/span><span style=\"color: #000000;\">Veuillez suivre les instructions de la vid\u00e9o ci-dessous pour reconnecter le capteur \u00e0 la station d&rsquo;alarme ou suivez ces \u00e9tapes :<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00c9tape 1. Alimentez la station d&rsquo;alarme pour qu&rsquo;elle d\u00e9marre.<\/span><br \/><span style=\"color: #000000;\">\u00c9tape 2. D\u00e9connectez le capteur du chargeur et passez ensuite de la position OFF\/ARR\u00caT \u00e0 la position ON\/MARCHE (3 fois).<\/span><br \/><span style=\"color: #000000;\">\u00c9tape 3. Dans les 30 secondes qui suivent l&rsquo;\u00e9tape 2, lancez le capteur <strong>trois fois<\/strong> en l&rsquo;air \u00e0 une hauteur d&rsquo;environ 1,5 m\u00e8tre et rattrapez-le.<\/span><br \/><span style=\"color: #000000;\">\u00c9tape 4. Reconnectez le capteur au chargeur.<\/span><br \/><span style=\"color: #000000;\">\u00c9tape 5. Appuyez sur les deux boutons de volume de la station d&rsquo;alarme et maintenez-les enfonc\u00e9s pendant au moins 15 secondes. Le capteur doit ensuite \u00eatre reconnect\u00e9.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"NightWatch+ D\u00e9tection des crises | R\u00e9soudre les probl\u00e8mes - Video reconnecter\" src=\"https:\/\/player.vimeo.com\/video\/1082091017?h=0af56407c4&amp;dnt=1&amp;app_id=122963\" width=\"1080\" height=\"675\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe><\/p>\n<p><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/p>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbIrritation de la peau apr\u00e8s le port du capteur\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbIrritationDeLaPeau\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Irritation de la peau, \u00e9ruption cutan\u00e9e, taches rouges, empreintes ou d\u00e9mangeaisons \u00e0 l&rsquo;endroit o\u00f9 le capteur NightWatch+ est port\u00e9.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>Certaines personnes ressentent une irritation de la peau lorsqu&rsquo;elles portent un appareil directement sur la peau pendant de longues p\u00e9riodes. Cela peut \u00e9galement se produire avec la NightWatch+.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>PSolutions propos\u00e9es<br \/><\/strong>Pour la plupart des personnes souffrant d&rsquo;irritations cutan\u00e9es apr\u00e8s avoir port\u00e9 la NightWatch+, les mesures suivantes peuvent apporter un soulagement :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Changez r\u00e9guli\u00e8rement le bras sur lequel NightWatch+ est port\u00e9e.<\/span><\/li>\n<li><span style=\"color: #000000;\">Assurez-vous que le fond de la NightWatch+ est propre et exempt de toute accumulation de bact\u00e9ries en le nettoyant avec un chiffon humide et un d\u00e9sinfectant.<\/span><\/li>\n<li><span style=\"color: #000000;\">Utilisez les patchs de confort fournis sur le capteur qui r\u00e9duiront les sympt\u00f4mes dans plus de 95 % des cas. Ces patchs doivent \u00eatre chang\u00e9s r\u00e9guli\u00e8rement, environ tous les mois. Un jeu de 3 patchs de confort est fourni avec l&rsquo;appareil, de nouveaux patchs de confort peuvent \u00eatre command\u00e9s.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"color: #000000;\"><\/span><strong><a href=\"\/fr\/commander-des-pieces-nwp\/\" target=\"_blank\" rel=\"noopener\">Commander des patchs cutan\u00e9s<\/a><\/strong><span style=\"color: #000000;\"><strong><br \/><\/strong><\/span><\/li>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><br \/><a href=\"https:\/\/nightwatchepilepsy.com\/contact\/\" style=\"color: #0000ff;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2024\/06\/NightWatch_patch_skin-irritation.png\" width=\"150\" height=\"205\" alt=\"\" class=\"wp-image-34961 alignnone size-medium\" style=\"float: right;\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment commencer \u00e0 utiliser le portail NightWatch\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbPortailEnLigne\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Avec le Portail NightWatch, vous pouvez lire les mesures que NightWatch+ a suivies. Cela peut vous donner un aper\u00e7u du fonctionnement de votre NightWatch+ et des raisons pour lesquelles elle \u00e9met des alertes.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Remarque<\/strong> : les donn\u00e9es du portail NightWatch ne doivent pas \u00eatre utilis\u00e9es pour \u00e9tablir un diagnostic. Les utilisateurs doivent consulter leur neurologue.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>Pour utiliser le portail NightWatch, votre station d&rsquo;alarme doit \u00eatre connect\u00e9e en permanence \u00e0 Internet.<\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Assurez-vous que votre station d&rsquo;alarme NightWatch+ est connect\u00e9e \u00e0 Internet \u00e0 l&rsquo;aide d&rsquo;un c\u00e2ble LAN. Si vous ne disposez pas d&rsquo;une connexion LAN, consultez le <a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">manuel<\/a> pour obtenir des suggestions.<\/span><\/li>\n<li><span style=\"color: #000000;\">Si votre NightWatch+ est correctement connect\u00e9e, la lumi\u00e8re bleue d&rsquo;Internet doit \u00eatre allum\u00e9e en permanence.<\/span><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2025\/04\/NightWatch_Alarm-station_Troubleshooting_Portal.svg\" width=\"300\" height=\"300\" alt=\"\" class=\"wp-image-41641 alignnone size-medium\" \/><\/li>\n<li><span style=\"color: #000000;\">Apr\u00e8s votre premier enregistrement, visitez le site web <\/span> <a href=\"https:\/\/portal.nightwatchepilepsy.com\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.nightwatchepilepsy.com<\/a> <span style=\"color: #000000;\">et connectez-vous pour consulter vos donn\u00e9es.<\/span><\/li>\n<li><span style=\"color: #000000;\">Voir le <\/span> <a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">manuel du portail<\/a> <span style=\"color: #000000;\">pour savoir comment se connecter et comment lire le portail NightWatch.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/nightwatch_portal-manual_en\/\" target=\"_blank\" rel=\"noopener\">Manuel du portail NightWatch<\/a><\/strong><\/li>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbJe ne vois aucune donn\u00e9e dans le portail NightWatch\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbPasDeDonnees\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\"><span style=\"color: #000000;\">Le portail NightWatch doit afficher les donn\u00e9es enregistr\u00e9es apr\u00e8s chaque nuit.<\/span><\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>Le Portail NightWatch ne re\u00e7oit les donn\u00e9es de votre NightWatch+ que lorsqu&rsquo;elle est connect\u00e9e \u00e0 Internet pendant son utilisation. Les donn\u00e9es peuvent \u00eatre manquantes si la connexion Internet est interrompue pendant la nuit.<strong><br \/><\/strong><\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Si votre portail de donn\u00e9es est vide, veuillez v\u00e9rifier si votre station d&rsquo;alarme NightWatch+ affiche le voyant internet bleu allum\u00e9 en permanence, indiquant une connexion correcte \u00e0 l&rsquo;internet. Si ce n&rsquo;est pas le cas, voir comment se connecter au portail.<\/span><\/li>\n<li><span style=\"color: #000000;\">Si des parties des donn\u00e9es sont manquantes, il se peut que votre connexion internet soit instable. V\u00e9rifiez r\u00e9guli\u00e8rement la connexion.<\/span><\/li>\n<li><span style=\"color: #000000;\">Si vous ne pouvez pas acc\u00e9der \u00e0 l&rsquo;\u00e9cran de connexion du portail \u00e0 l&rsquo;adresse <\/span> <a href=\"https:\/\/portal.nightwatchepilepsy.com\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.nightwatchepilepsy.com<\/a><span style=\"color: #000000;\">, il se peut que le serveur soit en panne. Dans la plupart des cas, le serveur sera r\u00e9tabli dans les plus brefs d\u00e9lais.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbTestez votre NightWatch+\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_background_color=\u00a0\u00bb#f1f3fb\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; admin_label=\u00a0\u00bbToggle\u00a0\u00bb module_id=\u00a0\u00bbAutoTest\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; title_text_color=\u00a0\u00bb#000000&Prime; title_font=\u00a0\u00bbOpen Sans|on|||\u00a0\u00bb title_font_size=\u00a0\u00bb16px\u00a0\u00bb body_font=\u00a0\u00bbOpen Sans||||\u00a0\u00bb body_text_color=\u00a0\u00bb#666666&Prime; body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; title_font_size_tablet=\u00a0\u00bb18&Prime; title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbfont-size:20px;||\u00a0\u00bb border_radii=\u00a0\u00bbon|5px|5px|5px|5px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#f7f7f7&Prime; border_style_all=\u00a0\u00bbsolid\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#f7f7f7&Prime; border_style=\u00a0\u00bbsolid\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<div class=\"faq-issue\">\n<p><span style=\"color: #000000;\">Comment effectuer un test pour v\u00e9rifier si votre NightWatch+ fonctionne correctement.<\/span><\/p>\n<\/div>\n<div class=\"faq-analysis\"><span style=\"color: #000000;\"><strong>Analyse<br \/><\/strong>Si vous n&rsquo;\u00eates pas s\u00fbr(e) que votre NightWatch+ fonctionne correctement, vous pouvez effectuer un autotest.<strong><br \/><\/strong><\/span><\/div>\n<div class=\"faq-solution\">\n<p><span style=\"color: #000000;\"><strong>Solutions propos\u00e9es<br \/><\/strong>Suivez les instructions de la vid\u00e9o ci-dessous pour effectuer un autotest.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"NightWatch+ D\u00e9tection des crises | R\u00e9soudre les probl\u00e8mes - Vid\u00e9o d&#039;autotest\" src=\"https:\/\/player.vimeo.com\/video\/1082091052?h=7d34dad265&amp;dnt=1&amp;app_id=122963\" width=\"1080\" height=\"608\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe><\/p>\n<p><span style=\"color: #000000;\">Si vous n&rsquo;\u00eates pas s\u00fbr(e) que votre NightWatch+ fonctionne comme pr\u00e9vu, ou si vous avez des questions sur le fonctionnement, faites une vid\u00e9o du probl\u00e8me et <a href=\"https:\/\/forms.nightwatchepilepsy.com\/form-6846507\/fr-support-form-nw\" target=\"_blank\" rel=\"noopener\">t\u00e9l\u00e9chargez-la ici<\/a><\/span>.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><a href=\"\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Contacter l&rsquo;\u00e9quipe d&rsquo;assistance de NightWatch<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9soudre les probl\u00e8mesVous trouverez ici les probl\u00e8mes les plus fr\u00e9quents concernant les caract\u00e9ristiques et l&rsquo;utilisation pr\u00e9vue de la NightWatch+. NightWatch+ est un dispositif m\u00e9dical de classe IIa en vertu du r\u00e8glement sur les dispositifs m\u00e9dicaux 2017\/745 con\u00e7ue pour d\u00e9tecter les crises \u00e9pileptiques motrices nocturnes des personnes \u00e9pileptiques \u00e2g\u00e9es de 4 ans et plus. Lire attentivement [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":39749,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph --><p> [ultimate-faqs] <\/p><!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-41206","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting | NightWatch+ Seizure Detection<\/title>\n<meta name=\"description\" content=\"Here you will find the most frequently experienced problems about the features and intended use of the NightWatch+.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nightwatchepilepsy.com\/fr\/resoudre-les-problemes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting | NightWatch+ Seizure Detection\" \/>\n<meta property=\"og:description\" content=\"Here you will find the most frequently experienced problems about the features and intended use of the NightWatch+.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nightwatchepilepsy.com\/fr\/resoudre-les-problemes\/\" \/>\n<meta property=\"og:site_name\" content=\"NightWatch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EpilepsySeizureDetectionEN\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-04T14:15:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2022\/02\/NightWatch_basisstationarmmodule.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Frequently asked questions | NightWatch Epilepsy Seizure Detection\" \/>\n<meta name=\"twitter:description\" content=\"We are happy to help you with any questions you may have regarding epileptic seizure detection. 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