{"id":40829,"date":"2025-03-06T12:04:11","date_gmt":"2025-03-06T11:04:11","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/?page_id=40829"},"modified":"2025-09-08T16:33:41","modified_gmt":"2025-09-08T15:33:41","slug":"soporte","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/es\/soporte\/","title":{"rendered":"Soporte Plus"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_2_font=\u00bb|600|||||||\u00bb header_2_text_color=\u00bb#3d487e\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div id=\"comp-jvw8hktz\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h2 class=\"font_2\"><span style=\"color: #000000;\">\u00bfQu\u00e9 podemos hacer por usted?<\/span><\/h2>\n<\/div>\n<div id=\"comp-jvw8hkuf\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p><span>NightWatch+ cuenta con una garant\u00eda de dos a\u00f1os y no necesita mantenimiento para su uso diario. Ofrecemos servicio de asistencia durante las horas de oficina para ayudarle con cualquier duda sobre la configuraci\u00f3n o el funcionamiento. En caso de que surja un problema inesperado, nuestro equipo de asistencia t\u00e9cnica se encargar\u00e1 lo m\u00e1s r\u00e1pido posible de la sustituci\u00f3n temporal del dispositivo e inspeccionar\u00e1 su NightWatch+.<\/span><\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbV\u00eddeo de instrucciones de uso\u00bb image=\u00bbhttps:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/10\/play_circle_outlined.svg\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb110%\u00bb module_class=\u00bbhelpdesk-category-button\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbOpen Sans||||||||\u00bb header_text_color=\u00bb#3d487e\u00bb header_font_size=\u00bb20px\u00bb header_line_height=\u00bb2em\u00bb background_color=\u00bb#eeeff8&#8243; 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image_icon_custom_margin=\u00bb3px||||false|false\u00bb image_icon_custom_margin_tablet=\u00bb3px||||false|false\u00bb image_icon_custom_margin_phone=\u00bb-1px||||false|false\u00bb image_icon_custom_margin_last_edited=\u00bbon|desktop\u00bb min_height=\u00bb50px\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb10px|||20px|false|false\u00bb link_option_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIwIn19@\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb16px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb image_max_width=\u00bb110%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_blurb title=\u00bbPedir piezas para el NightWatch+\u00bb image=\u00bbhttps:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2023\/08\/ico_cart.svg\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb100%\u00bb _builder_version=\u00bb4.27.4&#8243; 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_module_preset=\u00bbdefault\u00bb header_font=\u00bbOpen Sans||||||||\u00bb header_text_color=\u00bb#3d487e\u00bb header_font_size=\u00bb20px\u00bb header_line_height=\u00bb2em\u00bb background_color=\u00bb#eeeff8&#8243; image_icon_custom_margin=\u00bb3px||||false|false\u00bb image_icon_custom_margin_tablet=\u00bb3px||||false|false\u00bb image_icon_custom_margin_phone=\u00bb-1px||||false|false\u00bb image_icon_custom_margin_last_edited=\u00bbon|desktop\u00bb min_height=\u00bb50px\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb10px|||20px|false|false\u00bb link_option_url=\u00bb#InstruccionesDeUso\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb16px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb image_max_width=\u00bb110%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_blurb title=\u00bbSoluci\u00f3n de problemas\u00bb image=\u00bbhttps:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/10\/help-24px.svg\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb110%\u00bb module_class=\u00bbhelpdesk-category-button\u00bb _builder_version=\u00bb4.27.4&#8243; _dynamic_attributes=\u00bblink_option_url\u00bb _module_preset=\u00bbdefault\u00bb header_font=\u00bbOpen Sans||||||||\u00bb header_text_color=\u00bb#3d487e\u00bb header_font_size=\u00bb20px\u00bb header_line_height=\u00bb2em\u00bb background_color=\u00bb#eeeff8&#8243; image_icon_custom_margin=\u00bb3px||||false|false\u00bb image_icon_custom_margin_tablet=\u00bb3px||||false|false\u00bb image_icon_custom_margin_phone=\u00bb-1px||||false|false\u00bb image_icon_custom_margin_last_edited=\u00bbon|desktop\u00bb min_height=\u00bb50px\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb10px|||20px|false|false\u00bb link_option_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxMTk2In19@\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb16px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb image_max_width=\u00bb110%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_blurb title=\u00bbGarant\u00eda\u00bb image=\u00bbhttps:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/10\/verified_user-24px.svg\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb110%\u00bb module_class=\u00bbhelpdesk-category-button\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbOpen Sans||||||||\u00bb header_text_color=\u00bb#3d487e\u00bb header_font_size=\u00bb20px\u00bb header_line_height=\u00bb2em\u00bb background_color=\u00bb#eeeff8&#8243; image_icon_custom_margin=\u00bb3px||||false|false\u00bb image_icon_custom_margin_tablet=\u00bb3px||||false|false\u00bb image_icon_custom_margin_phone=\u00bb-1px||||false|false\u00bb image_icon_custom_margin_last_edited=\u00bbon|desktop\u00bb min_height=\u00bb50px\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb10px|||20px|false|false\u00bb link_option_url=\u00bb#NWGarantia\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb16px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb image_max_width=\u00bb110%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; module_id=\u00bbVideoDeInstrucciones\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#3d487e\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_2_text_color=\u00bb#FFFFFF\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h2 class=\"font_2\"><span>Primeros pasos<\/span><\/h2>\n<\/div>\n<div id=\"comp-jvwc95bx\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p><span>Para empezar a utilizar el NightWatch+ sin problemas, por favor, vea el v\u00eddeo que aparece a continuaci\u00f3n antes o inmediatamente despu\u00e9s de recibir el dispositivo. Adem\u00e1s, lea atentamente el manual de usuario antes de utilizarlo por primera vez.<\/span><\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_2_text_color=\u00bb#FFFFFF\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<h3><span style=\"color: #ffffff;\">C\u00f3mo empezar<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1077629279?h=e52ee6f7bb&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" title=\"NightWatch+ Seizure Detection | Getting started video\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb locked=\u00bboff\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_2_text_color=\u00bb#FFFFFF\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<h3><span style=\"color: #ffffff;\">Las alarmas<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1094067353?h=5ddf1e7c31&#038;title=0&#038;byline=0&#038;portrait=0&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media title=\"NightWatch+ Seizure Detection | Alarms video\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; module_id=\u00bbInstruccionesDeUso\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text module_id=\u00bbPortalHelpdesk\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div id=\"bgLayers_comp-kk6o1jvt\" class=\"X-jRX\">\n<h2 id=\"bgMedia_comp-kk6o1jvt\" class=\"_1J6n9\" style=\"text-align: center;\">Instrucciones de uso de NightWatch+<\/h2>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(126,134,204,0.13)\u00bb custom_padding=\u00bb20px|20px|20px|20px|false|false\u00bb border_radii=\u00bbon|5px|5px|5px|5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">Manual del usuario 1<\/p>\n<p style=\"text-align: center;\">NL, DE, EN, FR, IT, ES<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb\/nightwatchplus_manual_bundel1\/\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbDescargar manual\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(126,134,204,0.13)\u00bb custom_padding=\u00bb20px|20px|20px|20px|false|false\u00bb border_radii=\u00bbon|5px|5px|5px|5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">Manual del usuario 2<\/p>\n<p style=\"text-align: center;\">EN, DA, FI, NO, SV<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb\/nightwatchplus_manual_bundel2\/\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbDescargar manual\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(126,134,204,0.13)\u00bb custom_padding=\u00bb20px|20px|20px|20px|false|false\u00bb border_radii=\u00bbon|5px|5px|5px|5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">Manual del usuario 3<\/p>\n<p style=\"text-align: center;\">EN, PL, CS, SK, BG<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb\/nightwatchplus_manual_bundel3\/\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbDescargar manual\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(126,134,204,0.13)\u00bb custom_padding=\u00bb20px|20px|20px|20px|false|false\u00bb border_radii=\u00bbon|5px|5px|5px|5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">Manual del portal<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb\/nightwatchplus-portal-manual\/\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbDescargar manual\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.4&#8243; 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