{"id":45133,"date":"2026-03-12T12:30:37","date_gmt":"2026-03-12T11:30:37","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/?page_id=45133"},"modified":"2026-09-16T13:28:25","modified_gmt":"2026-09-16T12:28:25","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/en-us\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\n
\n

Return policy NightWatch+ US<\/span><\/h1>\n<\/div>\n
\n

NightWatch+ US may be returned, and refunds will be processed based on the terms and schedule listed below. All financial transactions and refunds are administered by Unitron MedX LLC.<\/span><\/p>\n

1. Refunds
<\/strong>Refunds are calculated based on the period between the date of delivery and the date the return is registered:<\/span><\/p>\n<\/div>\n<\/div><\/div>

\n\n\n\n\n\n
Return period<\/td>\n% refund<\/td>\n<\/tr>\n
Within 30 days<\/span><\/td>\n100%<\/td>\n<\/tr>\n
1 to 3 months<\/span><\/td>\n70%<\/td>\n<\/tr>\n
4 to 6 months<\/span><\/td>\n50%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>
    \n
  • Sales Tax Refund: Any US Sales Tax collected at the time of purchase will be refunded by the Seller of Record in accordance with applicable state and local laws.<\/span><\/li>\n
  • Full Payment: If you choose to keep the device after the 30-day trial, payment must be made in full at that point.<\/span><\/li>\n<\/ul>\n<\/div><\/div>

    2. Return Authorization Process
    <\/strong>To initiate a return, you must first notify LivAssured<\/strong> via phone or email to receive a Return Merchandise Authorization (RMA) and detailed instructions.<\/p>\n<\/div><\/div>

      \n
    • Registration:<\/span><\/strong> Returns must be registered before the end of the relevant refund period.<\/span><\/li>\n
    • Support:<\/span><\/strong> LivAssured remains your primary contact for all technical and return-related support.<\/span><\/li>\n<\/ul>\n<\/div><\/div>

      3. Shipping<\/span><\/strong>
      The Customer is responsible for the return shipment and all associated costs. All returns must be shipped to the designated US address of our Seller of Record:<\/span><\/p>\n

      Unitron MedX LLC<\/span><\/strong>
      1941 Evans Rd, Cary
      \u00a0North Carolina 27513, USA<\/span><\/p>\n

      Recommendation<\/span><\/u>: We highly recommend using a reputable parcel service with a 'Signature Required' option. The Customer is liable for any loss or damage during transport. Ensure the Product is packed in the original or a sturdy box with sufficient filler material<\/span><\/p>\n<\/div><\/div>

      4. Conditions for a Refund
      <\/strong>To qualify for a refund, the system must be returned in complete working order with all included accessories, travel case, and manuals.<\/p>\n<\/div><\/div>

        \n
      • Battery Safety:<\/span><\/strong> The NightWatch+ sensor must be switched off<\/strong> before shipping. Failure to do so may damage the battery, resulting in additional charges.<\/span><\/li>\n
      • Labels:<\/span><\/strong> Do not remove labels from the sensor or alarm station during the trial period.<\/span><\/li>\n
      • Damage\/Missing Parts:<\/span><\/strong> If any parts (excluding the elastic band cut to size) are missing or damaged, LivAssured or the Seller of Record may deduct these costs from the refund.<\/span><\/li>\n<\/ul>\n<\/div><\/div>

        Published on: 1st April 2026, document CD_LEG25 v1.0<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45133","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn policy - NightWatch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nightwatchepilepsy.com\/en-us\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - NightWatch\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nightwatchepilepsy.com\/en-us\/return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"NightWatch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EpilepsySeizureDetectionEN\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-16T12:28:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@NightWatchAlarm\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nightwatchepilepsy.com\\\/en-us\\\/return-policy\\\/\",\"url\":\"https:\\\/\\\/nightwatchepilepsy.com\\\/en-us\\\/return-policy\\\/\",\"name\":\"Return policy - 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