{"id":45059,"date":"2026-03-12T11:36:02","date_gmt":"2026-03-12T10:36:02","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/?page_id=45059"},"modified":"2026-09-22T11:55:05","modified_gmt":"2026-09-22T10:55:05","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/en-us\/helpdesk\/","title":{"rendered":"Helpdesk Plus"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section preset--module--divi-section--default\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>Helpdesk<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><div id=\"comp-jvw8hktz\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p class=\"font_2\"><span style=\"font-size: 16px;\">The US version of the NightWatch+ includes a two-year warranty and is maintenance-free for everyday use. Our helpdesk is available during office hours to assist with any questions regarding setup or operation. If an unexpected issue arises, our technical support team will promptly arrange a temporary replacement and inspect your NightWatch+.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_clickable et_pb_module et_block_module helpdesk-category-button\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/play_circle_outlined.svg\" width=\"32\" height=\"32\" srcset=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/play_circle_outlined.svg 32w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 32px, 100vw\" class=\"wp-image-26443\" \/><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Instruction video<\/h4><\/div><\/div><\/div><div class=\"et_pb_blurb_1 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_clickable et_pb_module et_block_module helpdesk-category-button\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/support_agent-24px.svg\" width=\"32\" height=\"32\" srcset=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/support_agent-24px.svg 32w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 32px, 100vw\" class=\"wp-image-26447\" \/><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Request support<\/h4><\/div><\/div><\/div><\/div><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_2 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_clickable et_pb_module et_block_module helpdesk-category-button\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/description-24px.svg\" width=\"32\" height=\"32\" srcset=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/description-24px.svg 32w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 32px, 100vw\" class=\"wp-image-26411\" \/><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">User manual<\/h4><\/div><\/div><\/div><div class=\"et_pb_blurb_3 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_clickable et_pb_module et_block_module helpdesk-category-button\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/help-24px.svg\" width=\"32\" height=\"32\" srcset=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/help-24px.svg 32w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 32px, 100vw\" class=\"wp-image-26415\" \/><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Troubleshooting<\/h4><\/div><\/div><\/div><div class=\"et_pb_blurb_4 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_clickable et_pb_module et_block_module helpdesk-category-button\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/verified_user-24px.svg\" width=\"32\" height=\"32\" srcset=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/verified_user-24px.svg 32w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 32px, 100vw\" class=\"wp-image-26451\" \/><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Warranty<\/h4><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section preset--module--divi-section--default\" id=\"FirstUse\"><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h2 class=\"font_2\"><span>Getting started<\/span><\/h2>\n<\/div>\n<div id=\"comp-jvwc95bx\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p><span>To ensure a smooth start with your NightWatch+, please watch the videos below before or immediately after receiving your device. Additionally, review the user manual thoroughly before your first use.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_4 et_pb_row et_block_row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h3 class=\"font_2\"><span style=\"color: #ffffff;\">How to start<\/span><\/h3>\n<\/div>\n<\/div><\/div><div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1133083871?h=e52ee6f7bb&badge=0&autopause=0&player_id=0&app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" title=\"NightWatch+ Seizure Detection | Getting started video\"><\/iframe><\/div><\/div><\/div><\/div><div class=\"et_pb_row_5 et_pb_row et_block_row\"><div class=\"et_pb_column_6 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><span style=\"color: #ffffff;\">The alarms<\/span><\/h3>\n<\/div><\/div><div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1172971701?h=5ddf1e7c31&title=0&byline=0&portrait=0&badge=0&autopause=0&player_id=0&app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media title=\"NightWatch+ Seizure Detection | Alarms video\"><\/iframe><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section preset--module--divi-section--default\" id=\"InstructionsForUse\"><div class=\"et_pb_row_6 et_pb_row et_block_row\"><div class=\"et_pb_column_7 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"PortalHelpdesk\"><div class=\"et_pb_text_inner\"><div id=\"bgLayers_comp-kk6o1jvt\" class=\"X-jRX\">\n<h2 id=\"bgMedia_comp-kk6o1jvt\" class=\"_1J6n9\" style=\"text-align: center;\">NightWatch+ instructions for use<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_7 et_pb_row et_block_row\"><div class=\"et_pb_column_8 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">NightWatch+ User Manual<\/p>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-button--default\" href=\"\/nightwatch_user-manual_us\/\" target=\"_blank\">Download manual<\/a><\/div><\/div><div class=\"et_pb_column_9 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">NightWatch Portal Manual<\/p>\n<\/div><\/div><div class=\"et_pb_code_2 et_pb_code et_pb_text_align_center et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n  .taal-dropdown-wrapper {\n    position: relative;\n    display: block;\n    width: 300px;\n    max-width: 100%;\n    margin: 0 auto;\n    font-family: inherit;\n    box-sizing: border-box;\n  }\n\n  .taal-dropdown {\n    appearance: none;\n    -webkit-appearance: none;\n    -moz-appearance: none;\n    width: 100%;\n    padding: 12px 40px 12px 16px;\n    font-size: 16px;\n    font-weight: 500;\n    color: #ffffff !important;\n    background-color: #4e63cb;\n    border: none;\n    border-radius: 6px;\n    cursor: pointer;\n    transition: background-color 0.2s ease;\n  }\n\n  .taal-dropdown:hover {\n    background-color: #3f52ad;\n  }\n\n  .taal-dropdown:focus {\n    outline: none;\n    box-shadow: 0 0 0 3px rgba(78, 99, 203, 0.4);\n  }\n\n  .taal-dropdown option {\n    color: #333333;\n    background-color: #ffffff;\n  }\n\n  .taal-dropdown-wrapper::after {\n    content: \"\";\n    position: absolute;\n    top: 50%;\n    right: 16px;\n    width: 0;\n    height: 0;\n    border-left: 6px solid transparent;\n    border-right: 6px solid transparent;\n    border-top: 6px solid #ffffff;\n    transform: translateY(-50%);\n    pointer-events: none;\n  }\n<\/style>\n\n<div class=\"taal-dropdown-wrapper\">\n  <select class=\"taal-dropdown\" onchange=\"this.style.color='#ffffff'; if(this.value) window.location.href=this.value\">\n    <option value=\"\">Choose your language<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_ar\/\">Arabic<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_bg\/\">Bulgarian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_hr\/\">Croatian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_cs\/\">Czech<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_da\/\">Danish<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_nl\/\">Dutch<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_en\/\">English<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_et\/\">Estonian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_fi\/\">Finnish<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_fr\/\">French<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_de\/\">German<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_el\/\">Greek<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_he\/\">Hebrew<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_hu\/\">Hungarian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_it\/\">Italian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_lv\/\">Latvian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_lt\/\">Lithuanian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_no\/\">Norwegian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_pl\/\">Polish<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_pt\/\">Portuguese<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_ro\/\">Romanian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_sk\/\">Slovak<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_sl\/\">Slovenian<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_es\/\">Spanish<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_sv\/\">Swedish<\/option>\n    <option value=\"\/nightwatch_portal-manual_v3_tr\/\">Turkish<\/option>\n  <\/select>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section preset--module--divi-section--default\" id=\"NWWarranty\"><div class=\"et_pb_row_8 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4\"><div class=\"et_pb_column_10 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/09\/warranty.svg\" width=\"96\" height=\"96\" srcset=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/09\/warranty.svg 96w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 96px, 100vw\" class=\"wp-image-25467\" title=\"warranty\" \/><\/span><\/div><\/div><div class=\"et_pb_column_11 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center-tablet et_pb_text_align_center-phone\"><div class=\"et_pb_text_inner\"><h3 class=\"font_3\"><span style=\"color: #000000;\">NightWatch+ includes a two-year warranty and is maintenance-free for everyday use.<\/span><\/h3>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":45020,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45059","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helpdesk | NightWatch+ | Support<\/title>\n<meta name=\"description\" content=\"Getting started with NightWatch+. Here you can find manuals, instructions, frequently asked questions, and our support form.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nightwatchepilepsy.com\/en-us\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk | NightWatch+ | Support\" \/>\n<meta property=\"og:description\" content=\"Getting started with NightWatch+. 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