{"id":45059,"date":"2026-03-12T11:36:02","date_gmt":"2026-03-12T10:36:02","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/?page_id=45059"},"modified":"2026-04-20T16:01:40","modified_gmt":"2026-04-20T15:01:40","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/en-us\/helpdesk\/","title":{"rendered":"Helpdesk Plus"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;0px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Helpdesk<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_text_color=&#8221;#3d487e&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"comp-jvw8hktz\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p class=\"font_2\"><span style=\"font-size: 16px;\">The US version of the NightWatch+ includes a two-year warranty and is maintenance-free for everyday use. Our helpdesk is available during office hours to assist with any questions regarding setup or operation. If an unexpected issue arises, our technical support team will promptly arrange a temporary replacement and inspect your NightWatch+.<\/span><\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Instruction video&#8221; image=&#8221;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/play_circle_outlined.svg&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;110%&#8221; module_class=&#8221;helpdesk-category-button&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_color=&#8221;#3d487e&#8221; header_line_height=&#8221;2em&#8221; background_color=&#8221;#eeeff8&#8243; image_icon_custom_margin=&#8221;3px||||false|false&#8221; image_icon_custom_margin_tablet=&#8221;3px||||false|false&#8221; image_icon_custom_margin_phone=&#8221;-1px||||false|false&#8221; image_icon_custom_margin_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;50px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;10px|||20px|false|false&#8221; link_option_url=&#8221;#FirstUse&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; image_max_width=&#8221;110%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Request support&#8221; image=&#8221;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/support_agent-24px.svg&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;110%&#8221; module_class=&#8221;helpdesk-category-button&#8221; _builder_version=&#8221;4.16.0&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_color=&#8221;#3d487e&#8221; header_line_height=&#8221;2em&#8221; background_color=&#8221;#eeeff8&#8243; image_icon_custom_margin=&#8221;3px||||false|false&#8221; image_icon_custom_margin_tablet=&#8221;3px||||false|false&#8221; image_icon_custom_margin_phone=&#8221;-1px||||false|false&#8221; image_icon_custom_margin_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;50px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;10px|||20px|false|false&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIwIn19@&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; image_max_width=&#8221;110%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;User manual&#8221; image=&#8221;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/description-24px.svg&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;110%&#8221; module_class=&#8221;helpdesk-category-button&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_color=&#8221;#3d487e&#8221; header_line_height=&#8221;2em&#8221; background_color=&#8221;#eeeff8&#8243; image_icon_custom_margin=&#8221;3px||||false|false&#8221; image_icon_custom_margin_tablet=&#8221;3px||||false|false&#8221; image_icon_custom_margin_phone=&#8221;-1px||||false|false&#8221; image_icon_custom_margin_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;50px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;10px|||20px|false|false&#8221; link_option_url=&#8221;#InstructionsForUse&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; image_max_width=&#8221;110%&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_blurb][et_pb_blurb title=&#8221;Troubleshooting&#8221; image=&#8221;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/help-24px.svg&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;110%&#8221; module_class=&#8221;helpdesk-category-button&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_color=&#8221;#3d487e&#8221; header_line_height=&#8221;2em&#8221; background_color=&#8221;#eeeff8&#8243; image_icon_custom_margin=&#8221;3px||||false|false&#8221; image_icon_custom_margin_tablet=&#8221;3px||||false|false&#8221; image_icon_custom_margin_phone=&#8221;-1px||||false|false&#8221; image_icon_custom_margin_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;50px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;10px|||20px|false|false&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxMTY4In19@&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; image_max_width=&#8221;110%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Warranty&#8221; image=&#8221;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/verified_user-24px.svg&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;110%&#8221; module_class=&#8221;helpdesk-category-button&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_color=&#8221;#3d487e&#8221; header_line_height=&#8221;2em&#8221; background_color=&#8221;#eeeff8&#8243; image_icon_custom_margin=&#8221;3px||||false|false&#8221; image_icon_custom_margin_tablet=&#8221;3px||||false|false&#8221; image_icon_custom_margin_phone=&#8221;-1px||||false|false&#8221; image_icon_custom_margin_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;50px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;10px|||20px|false|false&#8221; link_option_url=&#8221;#NWWarranty&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; image_max_width=&#8221;110%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;FirstUse&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3d487e&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h2 class=\"font_2\"><span>Getting started<\/span><\/h2>\n<\/div>\n<div id=\"comp-jvwc95bx\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p><span>To ensure a smooth start with your NightWatch+, please watch the videos below before or immediately after receiving your device. Additionally, review the user manual thoroughly before your first use.<\/span><\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h3 class=\"font_2\"><span style=\"color: #ffffff;\">How to start<\/span><\/h3>\n<\/div>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1133083871?h=e52ee6f7bb&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" title=\"NightWatch+ Seizure Detection | Getting started video\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">The alarms<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1172971701?h=5ddf1e7c31&#038;title=0&#038;byline=0&#038;portrait=0&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media title=\"NightWatch+ Seizure Detection | Alarms video\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;InstructionsForUse&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;PortalHelpdesk&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"bgLayers_comp-kk6o1jvt\" class=\"X-jRX\">\n<h2 id=\"bgMedia_comp-kk6o1jvt\" class=\"_1J6n9\" style=\"text-align: center;\">NightWatch+ instructions for use<\/h2>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;25%&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(126,134,204,0.13)&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">User manual<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/nightwatch_user-manual_us\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download manual&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;NWWarranty&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7f9fd&#8221; min_height=&#8221;273px&#8221; custom_padding=&#8221;||50px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;20px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/09\/warranty.svg&#8221; title_text=&#8221;warranty&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;146px&#8221; custom_margin=&#8221;|117px|18px|||&#8221; custom_margin_tablet=&#8221;|117px|18px|||&#8221; custom_margin_phone=&#8221;|117px|||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|0px|6px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text content_tablet=&#8221;<\/p>\n<h3 class=%22font_3%22><span>NightWatch comes with a two-year warranty and requires no maintenance with normal use.<\/span><\/h3>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h3 class=%22font_3%22 style=%22text-align: center;%22><span>NightWatch comes with a two-year warranty and requires no maintenance with normal use.<\/span><\/h3>\n<p>&#8221; content_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;40px|||-97px|false|false&#8221; custom_margin_tablet=&#8221;0px|||0px|false|false&#8221; custom_margin_phone=&#8221;0px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|177px||||&#8221; custom_padding_tablet=&#8221;|0px|||false|false&#8221; custom_padding_phone=&#8221;|0px|||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"font_3\"><span style=\"color: #000000;\">NightWatch+ includes a two-year warranty and is maintenance-free for everyday use.<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk The US version of the NightWatch+ includes a two-year warranty and is maintenance-free for everyday use. Our helpdesk is available during office hours to assist with any questions regarding setup or operation. If an unexpected issue arises, our technical support team will promptly arrange a temporary replacement and inspect your NightWatch+. Getting started To [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":45020,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-45059","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helpdesk | NightWatch+ | Support<\/title>\n<meta name=\"description\" content=\"Getting started with NightWatch+. 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