{"id":40478,"date":"2025-02-25T14:40:42","date_gmt":"2025-02-25T13:40:42","guid":{"rendered":"https:\/\/nightwatchepilepsy.com\/?page_id=40478"},"modified":"2026-01-08T15:28:51","modified_gmt":"2026-01-08T14:28:51","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/nightwatchepilepsy.com\/de\/helpdesk\/","title":{"rendered":"Helpdesk Plus"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#FFFFFF&#8220; custom_margin=&#8220;0px|||||&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.5&#8243; _module_preset=&#8220;default&#8220; header_2_font=&#8220;|600|||||||&#8220; header_2_text_color=&#8220;#3d487e&#8220; custom_padding=&#8220;||0px|||&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<div id=\"comp-jvw8hktz\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h2 class=\"font_2\"><span style=\"color: #000000;\">Garantie, Wartung, Ersatzteile &amp; technischer Support<\/span><\/h2>\n<\/div>\n<div id=\"comp-jvw8hkuf\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p>NightWatch+ ist f\u00fcr den normalen Gebrauch wartungsfrei konzipiert. F\u00fcr jedes Ger\u00e4t gilt eine Garantiezeit von zwei Jahren ab Kaufdatum. Unser technischer Support steht Ihnen w\u00e4hrend der B\u00fcrozeiten zur Verf\u00fcgung, um Fragen zur Installation, Nutzung oder Fehlerbehebung zu beantworten. Sollte ein Defekt auftreten, kann der technische Dienst bei Bedarf ein Ersatzger\u00e4t zur Verf\u00fcgung stellen und die Reparatur des betroffenen NightWatch+-Ger\u00e4ts veranlassen.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_blurb title=&#8220;Gebrauchsanweisung-Video&#8220; image=&#8220;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/play_circle_outlined.svg&#8220; icon_placement=&#8220;left&#8220; image_icon_width=&#8220;110%&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;Open Sans||||||||&#8220; header_text_color=&#8220;#3d487e&#8220; header_line_height=&#8220;2em&#8220; background_color=&#8220;#eeeff8&#8243; image_icon_custom_margin=&#8220;5px||||false|false&#8220; image_icon_custom_margin_tablet=&#8220;5px||||false|false&#8220; image_icon_custom_margin_phone=&#8220;0px||||false|false&#8220; image_icon_custom_margin_last_edited=&#8220;on|desktop&#8220; min_height=&#8220;50px&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;10px|||20px|false|false&#8220; link_option_url=&#8220;#GebrauchsanweisungsVideo&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;16px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; image_max_width=&#8220;110%&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blurb][et_pb_blurb title=&#8220;Hilfe anfordern&#8220; image=&#8220;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/support_agent-24px.svg&#8220; icon_placement=&#8220;left&#8220; image_icon_width=&#8220;110%&#8220; _builder_version=&#8220;4.16.0&#8243; _dynamic_attributes=&#8220;link_option_url&#8220; _module_preset=&#8220;default&#8220; header_font=&#8220;Open Sans||||||||&#8220; header_text_color=&#8220;#3d487e&#8220; header_line_height=&#8220;2em&#8220; background_color=&#8220;#eeeff8&#8243; image_icon_custom_margin=&#8220;3px||||false|false&#8220; image_icon_custom_margin_tablet=&#8220;3px||||false|false&#8220; image_icon_custom_margin_phone=&#8220;0px||||false|false&#8220; image_icon_custom_margin_last_edited=&#8220;on|phone&#8220; min_height=&#8220;50px&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;10px|||20px|false|false&#8220; link_option_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIwIn19@&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;16px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; image_max_width=&#8220;110%&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blurb][et_pb_blurb title=&#8220;Ersatzteile f\u00fcr NightWatch+ bestellen&#8220; image=&#8220;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2023\/08\/ico_cart.svg&#8220; icon_placement=&#8220;left&#8220; image_icon_width=&#8220;100%&#8220; _builder_version=&#8220;4.27.4&#8243; _dynamic_attributes=&#8220;link_option_url&#8220; _module_preset=&#8220;default&#8220; header_font=&#8220;Open Sans||||||||&#8220; header_text_color=&#8220;#3d487e&#8220; header_line_height=&#8220;2em&#8220; background_color=&#8220;#eeeff8&#8243; image_icon_custom_margin=&#8220;5px||||false|false&#8220; image_icon_custom_margin_tablet=&#8220;5px||||false|false&#8220; image_icon_custom_margin_phone=&#8220;0px||||false|false&#8220; image_icon_custom_margin_last_edited=&#8220;on|desktop&#8220; min_height=&#8220;50px&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;10px|||20px|false|false&#8220; link_option_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxNjkzIn19@&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;16px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; image_max_width=&#8220;110%&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_blurb title=&#8220;Bedienungsanleitungen&#8220; image=&#8220;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/description-24px.svg&#8220; icon_placement=&#8220;left&#8220; image_icon_width=&#8220;110%&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;Open Sans||||||||&#8220; header_text_color=&#8220;#3d487e&#8220; header_line_height=&#8220;2em&#8220; background_color=&#8220;#eeeff8&#8243; image_icon_custom_margin=&#8220;3px||||false|false&#8220; image_icon_custom_margin_tablet=&#8220;&#8220; image_icon_custom_margin_phone=&#8220;14px||||false|false&#8220; image_icon_custom_margin_last_edited=&#8220;on|desktop&#8220; min_height=&#8220;50px&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;10px|||20px|false|false&#8220; link_option_url=&#8220;#Gebrauchsanweisung&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;16px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; image_max_width=&#8220;110%&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blurb][et_pb_blurb title=&#8220;Fehlerbehebung&#8220; image=&#8220;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/help-24px.svg&#8220; icon_placement=&#8220;left&#8220; image_icon_width=&#8220;110%&#8220; _builder_version=&#8220;4.27.4&#8243; _dynamic_attributes=&#8220;link_option_url&#8220; _module_preset=&#8220;default&#8220; header_font=&#8220;Open Sans||||||||&#8220; header_text_color=&#8220;#3d487e&#8220; header_line_height=&#8220;2em&#8220; background_color=&#8220;#eeeff8&#8243; image_icon_custom_margin=&#8220;5px||||false|false&#8220; image_icon_custom_margin_tablet=&#8220;5px||||false|false&#8220; image_icon_custom_margin_phone=&#8220;0px||||false|false&#8220; image_icon_custom_margin_last_edited=&#8220;on|desktop&#8220; min_height=&#8220;50px&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;10px|||20px|false|false&#8220; link_option_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxMTY4In19@&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;16px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; image_max_width=&#8220;110%&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blurb][et_pb_blurb title=&#8220;Garantie&#8220; image=&#8220;https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/2021\/10\/verified_user-24px.svg&#8220; icon_placement=&#8220;left&#8220; image_icon_width=&#8220;110%&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;Open Sans||||||||&#8220; header_text_color=&#8220;#3d487e&#8220; header_line_height=&#8220;2em&#8220; background_color=&#8220;#eeeff8&#8243; image_icon_custom_margin=&#8220;5px||||false|false&#8220; image_icon_custom_margin_tablet=&#8220;5px||||false|false&#8220; image_icon_custom_margin_phone=&#8220;0px||||false|false&#8220; image_icon_custom_margin_last_edited=&#8220;on|desktop&#8220; min_height=&#8220;50px&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;10px|||20px|false|false&#8220; link_option_url=&#8220;#NWGarantie&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;16px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; image_max_width=&#8220;110%&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; module_id=&#8220;GebrauchsanweisungsVideo&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#3d487e&#8220; custom_padding=&#8220;||||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; text_text_color=&#8220;#FFFFFF&#8220; header_text_color=&#8220;#FFFFFF&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h2 class=\"font_2\"><span>Erste Benutzung<\/span><\/h2>\n<\/div>\n<div id=\"comp-jvwc95bx\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<p>Sehen Sie sich vor oder unmittelbar nach Erhalt von NightWatch+ das nachfolgende Video an, damit Sie das Ger\u00e4t ohne Probleme in Betrieb nehmen k\u00f6nnen. Bitte lesen Sie au\u00dferdem vor der ersten Inbetriebnahme die Bedienungsanleitung durch.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; text_text_color=&#8220;#FFFFFF&#8220; header_text_color=&#8220;#FFFFFF&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h3 class=\"font_2\"><span style=\"color: #ffffff;\">Wie man beginnt<\/span><\/h3>\n<\/div>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1078609549?h=d4851b5cb6&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" title=\"NightWatch+ Anfallserkennung | Erste Benutzung video\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; text_text_color=&#8220;#FFFFFF&#8220; header_text_color=&#8220;#FFFFFF&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div id=\"comp-jvwc958y\" class=\"_2bafp\" data-testid=\"richTextElement\">\n<h3 class=\"font_2\"><span style=\"color: #ffffff;\">Die Alarme<\/span><\/h3>\n<\/div>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1107772726?h=bec4c92202&#038;title=0&#038;byline=0&#038;portrait=0&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" width=\"1920\" height=\"1080\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" title=\"NightWatch+ Anfallserkennung | Alarme Video\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; module_id=&#8220;Gebrauchsanweisung&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text module_id=&#8220;PortalHelpdesk&#8220; _builder_version=&#8220;4.27.5&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<div id=\"bgLayers_comp-kk6o1jvt\" class=\"X-jRX\">\n<h2 id=\"bgMedia_comp-kk6o1jvt\" class=\"_1J6n9\" style=\"text-align: center;\">NightWatch+ Bedienungsanleitung<\/h2>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_3,1_3,1_3&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;||||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_3&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;rgba(126,134,204,0.13)&#8220; custom_padding=&#8220;20px|20px|20px|20px|false|false&#8220; border_radii=&#8220;on|5px|5px|5px|5px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">Bedienungsanleitung 1<\/p>\n<p style=\"text-align: center;\">NL, DE, EN, FR, IT, ES<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8220;\/nightwatchplus_manual_bundel1\/&#8220; url_new_window=&#8220;on&#8220; button_text=&#8220;Zur Bedienungsanleitung&#8220; button_alignment=&#8220;center&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; button_text_size=&#8220;18px&#8220; custom_margin=&#8220;||||false|false&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8220;1_3&#8243; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;rgba(126,134,204,0.13)&#8220; custom_padding=&#8220;20px|20px|20px|20px|false|false&#8220; border_radii=&#8220;on|5px|5px|5px|5px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/nightwatchepilepsy.com\/wp-content\/uploads\/\/2021\/09\/system.svg\" width=\"63\" height=\"63\" alt=\"\" class=\"wp-image-25455 alignnone size-medium\" \/><\/p>\n<p style=\"text-align: center;\">Bedienungsanleitung 2<\/p>\n<p style=\"text-align: center;\">EN, DA, FI, NO, SV<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8220;\/nightwatchplus_manual_bundel2\/&#8220; 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